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The Contract

Once Robert Harrop receives an order via this web site, an offer to purchase is constituted on the part of the customer. Only when Robert Harrop confirms the order via email communication to the customer, shall a contract exist between Robert Harrop and the customer, however the company reserves the right to cancel any purchase that falls outside the company's mainland UK delivery zones (details of which can be obtained on request prior to making any purchase).  Prices provided in a written quotation to the customer from Robert Harrop as a result of an inquiry to this web site shall be valid for 30 days from the dispatch date of the written quotation.

Shipping and delivery

Standard delivery is second class postage throughout England, Wales, Southern Scotland excluding G84, up to, and including postcodes (AB10-25, 30, 32 and 39 – 43, PH1 – 18 and PA1 – 19). If goods are delivered to an incorrect address as a result of incorrect information provided by the customer Robert Harrop will not take responsibility and the customer will pay for the cost of replacement goods and the cost of delivering the replacement goods to the correct address.  When selecting the UK ONLY 24 / 48 Hour Courier Service (where available) please note that this only applies to purchases made between Monday – Friday (excluding Bank Holidays) and the order must be completed prior to 13:00 hours, additionally note that if any of your pieces are (made to order) or (pre-order) your such item/s will be despatched on the day the item becomes available, new membership to the collectors club is also excluded.  In the event of non-delivery claims the customer must report any instance of this within 8 weeks of the email notification of despatch generated by the company (it is the customers responsibility to ensure our notification emails are not stopped by any filtering software either on their devices or as provided by the email supply company), all claims falling outside this time will be dealt with on an individual basis and at the companies discretion.  Please note that items purchased where the buyer purchases an item that is clearly marked with a location restriction and then subsequently cancels the order due to the P&P required to send the item to the buyers location will incur a restocking / administration fee of £2.50 per non limited edition piece and £7.50 per limited edition piece will be deducted from the monies to be refund.

 

Breakages

The customer will be responsible for checking their goods upon receipt of delivery. Should there be any defect or shortage in the order, to prevent fraudulent damage claims, we would ask that you make us aware of a problem within 24 hours of receipt of delivery either by email orderenquiry@robertharrop.com or telephone +44 1952884804 Monday to Friday 9am - 5pm GMT. Breakages, defects and shortage, reported later than this will not be entered into.

Cancellation rights

Under the Distance Selling Regulations, UK consumers have the legal right to cancel their order within seven working days of receipt of the goods (excluding items that are made to order e.g. all Time Limited Editions). Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.

Returns Policy

Should you wish to return your purchase under the Distance Selling Regulations, you have seven working days from receipt to advise us that you wish to do so (excluding items that are made to order e.g. all Time Limited Editions). You should do this by e-mail, fax or post at the addresses stated on our contact us page, where upon you should arrange for the safe delivery of the item to be returned. We will not accept return of goods unless they have been authorised.

When you are returning your purchase, you should return them to us with proof of purchase (receipt or delivery notes). Robert Harrop are unable to accept any responsibility for returning items which are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. You should allow 14 days to receive your exchange/refund. If unopened, unused and in original packaging no charge will be made for return. If the product has been removed from its packaging we expect the customer to keep the product wrapped and in good order. Products will remain your responsibility until we receive them, upon receipt we will refund you any payment that you are entitled to using your original payment method where appropriate.

Sorry due to the high costs involved with international shipping (including non-mainland UK) we will not accept returns unless the full cost of the outward bound and return journey shipping costs are met by the customer.

Liability limitation

Robert Harrop will not be liable for any loss or damage caused by us or their employees or agents in circumstances where:

We will not be liable for loss or damage caused by the customer handling the item.

Purchasing

Robert Harrop accept orders both online and by telephone.

When you want to make a purchase, browse our catalogue, add them to the shopping basket and click to go to the checkout. After you have provided card and address details in order to satisfy the order, the card details are security checked with the relevant card issuer and you will receive a message in your browser window advising that the transaction is complete.

Robert Harrop supply products Worldwide and the prices shown are the prices payable regardless of regional differences.  Please note that we will not enter into negations regarding the regional differences and all import duties are the responsibility of the purchaser.

The contract between us comes into force when we confirm 'Processing' your order by email communication.

We will normally absorb minor fluctuations in costs. In the event of significant price alterations, which would result in extra cost to you the customer, we will of course contact you.

Robert Harrop accept payment by Mastercard, Visa, Solo, Maestro (Switch) and Paypal.

Prices and Payment

All prices are quoted in pounds sterling, as marked.  Any delivery charges are specified. Payment may be made by debit or credit card online via our payment facility. All goods shall remain the property of Robert Harrop until payment has been received in full.  Your credit card will not be charged until the goods ordered have been confirmed and allocated.  Robert Harrop Designs retain the right to cancel any order that has been accepted but which is then indentified to be a listed with incorrect price or where incorrect delivery charges apply.

Trademarks

All trademarks, service marks, and trade names are the property of their respective owners, which have granted Robert Harrop the right to use.

Every effort is made to ensure the accuracy of all information shown and Robert Harrop assumes no responsibility for any errors that may appear.

All information and prices contained herein are subject to change without notice.

All content available on Robert Harrop Designs Ltd website in which ever format it appears images, material, photographs, designs, logos and software are property of Robert Harrop Designs Ltd website and relevant licensors, and are copyrights and trademarks of Robert Harrop Designs Ltd and relevant licensors.

Doggie People is a trademark of and © Robert Harrop Designs Ltd 2010.

“The BEANO”®© and “The DANDY”®© and associated characters TM© D.C. Thomson & Co., Ltd., 2010. www.beanotown.com

Trumptonshire  2010 Gordon Murray (Trumptonshire) Ltd.  Licensed by Link Licensing Ltd., a division of Classic Media Distribution Limited.

Wallace & Gromit © amd TM Aardman/Wallace & Gromit Limited 2010. All rights reserved. Wallace & Gromit (word mark) and the characters "Wallace" and "Gromit" © and TM Aardman/Wallace & Gromit Limited. www.wallace&gromit.com
 
Bagpuss, Clangers & Ivor the Engine © 2010 Oliver Postgate & Peter Firmin. Licensed by Licensing By Design.

Noggin the Nog © 2010 Oliver Postgate & Peter Firmin. Licensed by The Dragons Friendly Society.

THUNDERBIRDS TM & © 1964, 1999 & 2010 ITC Entertainment Group Limited.  THUNDERBIRDS is a Gerry Anderson Production. Licensed by Granada Ventures.

STINGRAY TM & © 1964 & 2010 ITC Entertainment Group Limited.  STINGRAY is a Gerry Anderson Production. Licensed by Granada Ventures.

The Magic Roundabout © Magic Rights Limited/M.Danot 2010. The Magic Roundabout and all related titles, logos and characters are trademarks of Magic Rights Limited.  Licensed by Magic Rights Limited.  Based on the characters created by Serge Danot.  All rights reserved.  Licensed by The Licensing Company.

Mr Benn © 2010 David McKee.  Licensed by Clive Juster & Associates.

Andy Capp & The Persishers © Daily Mirror 2010.  Licensed by Mirrorpix.

All other Material © Robert Harrop Designs Ltd 2010.

This site and contents are displayed solely for the promotion of Robert Harrop Designs Ltd products and services available in the UK, Europe and Worldwide. Neither content or trademarks may be used, reproduced, copied or modified without written consent from Robert Harrop Designs Ltd and relevant licensors.

Colours

Due to the manufacturing processes of paint products colours may vary.

Robert Harrop Designs Ltd reserve the right to change the specification and colouration of any model at any time, without prior notice.

Voucher Codes / Sale Items

Voucher codes are only redeemable against non limited edition pieces and cannot be used in conjunction with any other special offers / packs, damaged box stock, and any other goods deemed excluded by the company.  Goods can be excluded retrospectively where the company feels a person/s are using the sale item / voucher code in a way outside its intended scope.  When a voucher code or a sale item is sold the company reserve the right to refuse the order and or add postage costs to the order where necessary.  E&OE

Privacy Policy

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Discount Vouchers


Click here for our terms and conditions regarding online discount vouchers

 

E&OE

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