We offer a full range of delivery methods and we would encourage everyone to consider using an insured delivery method rather than a standard method, we consider the following regions England, Wales, Southern Scotland excluding G84, up to, and including postcodes (AB10-25, 30, 32 and 39 – 43, PH1 – 18 and PA1 – 19). If goods are delivered to an incorrect address as a result of incorrect information provided by the customer Robert Harrop Designs will not take responsibility and the customer will be required to pay for the cost of replacement goods and the cost of delivering the replacement goods to the correct address. When selecting an expedited delivery service (where available) please note that this only applies to purchases made between Monday – Friday (excluding Bank Holidays) and the order must be completed prior to 13:00 hours, additionally note that if any of your pieces are (made to order) or (pre-order) such item/s will be despatched on the day the item becomes available (and are considered to be non-refundable under any circumstances).
In the event of non-delivery claims the customer must report any instance of this within 4 weeks of the email notification of despatch generated by the company (it is the customers responsibility to ensure our notification emails are not stopped by any filtering software either on their devices or as provided by the email supply company), all claims falling outside this time will be dealt with on an individual basis and at the companies discretion. Where an item is sent outside of the United Kingdom and the purchaser has not selected a tracked delivery we will not accept any non delivery claims what so ever as items can be held for any number of issues by the receiving countries border control agencies.
Please note that items purchased where the buyer purchases an item that is clearly marked with a location restriction and then subsequently cancels the order due to the P&P required to send the item to the buyers location will incur a restocking / administration fee of £2.50 per non limited edition piece and £7.50 per limited edition piece will be deducted from the monies to be refund.
The customer will be responsible for checking their goods upon receipt of the delivery. Should there be any defect or shortage in the order, to prevent fraudulent damage claims, we would ask that you make us aware of a problem within 24 hours of receipt of delivery by telephone +44 (0)1952884804 Monday to Friday 9am - 5pm GMT should your delivery arrive on a Saturday or Sunday please leave a message on our answer phone. Breakages, defects and shortage, reported later than this will not be entered into.
Under the Distance Selling Regulations, UK consumers have the legal right to cancel their order within fourteen working days of receipt of the goods (excluding items that are made to order e.g. all Time Limited Editions). Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.
Should you wish to return your purchase under the Distance Selling Regulations, you have seven working days from receipt to advise us that you wish to do so (excluding items that are made to order e.g. all Time Limited Editions). You can do so via the returns page (a link is also available at the bottom of each page, please fill in the form and we will contact you with further instructions or you could arrange for the safe delivery of the item to be returned. We will not accept return of goods unless they have been authorised!
When you are returning your purchase, you should return them to us with proof of purchase (receipt or delivery notes). Robert Harrop are unable to accept any responsibility for returning items which are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. You should allow 14 days to receive your exchange / refund. If unopened, unused and in original packaging no charge will be made for return. If the product has been removed from its packaging we expect the customer to keep the product wrapped and in good order this includes packaging / certificates and display cards. Products will remain your responsibility until we receive them, upon receipt we will refund you any payment that you are entitled to using your original payment method where appropriate.
Sorry due to the high costs involved with international shipping (including non-mainland UK) we will not accept returns unless the full cost of the outward bound and return journey shipping costs are met by the customer.