Privacy Policy


Please take time to read this Privacy Policy carefully as it explains what information Robert Harrop Designs Ltd collects from you and how we use this information. It also explains how any third party companies that help run our order processing use this information. You should also read the separate Terms and Conditions of Sale.

You should be aware that by continuing to browse the website, you accept our privacy policy and terms and conditions of sale.

We reserve the right to add to or change the terms of this privacy policy at our sole discretion, without prior notice to you. Whenever possible, we will give you notice of any changes to this privacy policy upon implementation. If we change this privacy policy, we will post the new policy on our website, and it will become effective from the time of posting to our website. You should review this privacy on a regular basis so that you understand the latest version of what we do and how we process your personal data. Your continued use of our website following the posting of changes to these terms means that you consent to those changes.

We at Robert Harrop Designs Ltd implement security measures to protect the personal information both online and offline of our customers in accordance with industry standards.

We have adopted the policy to protect and respect the private information of our clients. Please note that the privacy policy covers only information provided to Robert Harrop Designs Ltd and from communication with Robert Harrop Designs Ltd.


Who are we?

We are Robert Harrop Designs Ltd and we are the data controller for your Personal Data.

Robert Harrop Designs Ltd is committed to protecting any personal information that you may provide to us and we believe it is important that you know how we treat the information about you that we may receive from this website.

Should you have any questions relating to your data or the privacy policy below you can get in contact by writing to Robert Harrop Designs Ltd., Coalport House, Lamledge Lane, Shifnal, Shropshire, TF11 8SD or by email CLICK HERE.


What information do we collect?

When you use the Robert Harrop Designs Ltd website we collect certain personally-identifiable information, this will depend on what part of the website you are using, such as:

When you make a purchase we will collect personal information such as your email address, name, telephone number and address.

If you register for the Robert Harrop Designs Ltd Email Marketing Newsletter we will collect your email address and use this to notify you of new products, special offers and relevant service information. You can ‘opt out’ at any time by simply clicking on the unsubscribe link that can be found at the bottom of all emails.

If you register for the Robert Harrop Designs Ltd Friends of Harrop we will collect your email address, name and address and use this to provide you with the benefits attributed to the Friends of Harrop registration. At the point of registration you have the option to ‘opt in’ to our Email Marketing Newsletter, signifying your consent to allow us to notify you of new products, special offers and relevant service information. You can ‘opt out’ at any time by simply clicking on the unsubscribe link that can be found at the bottom of all emails.

We use marketing data which that is obtained through your interactions with our website and marketing communication such as email where we collect information such as whether you open the email or click on the links.

In common practice with most other websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. Our websites also use cookies to track how many individual unique users we have and how often they visit the Robert Harrop Designs Ltd website. We use third party companies for this service such as Google Analytics provided by Google. For more information on how we use cookies please view our Cookie Policy below.


What do we do with the information we collect?

All of the personal information that we collect will be stored on secure servers, and treated as completely confidential. Your data is used for a variety of reasons such as:

Using your personal details to process your order or provide order status updates, and to respond to your customer service queries.

We use this information to help us with the general running of the website, make improvements, fix technical issues, personalise your experience based on your purchase history, and to speed up future visits such as log in and saved items in the basket.

We may pass your personal information to third parties only to help us to process your order. That information is only given to those third parties for that limited purpose. This includes Sagepay Payment Gateway and Worldpay Merchant Services, where information is needed to verify and authorise your payment for purchases made on this website, and the distribution institutions of TNT, DPD, UK Mail and Royal Mail that need information to process and deliver your order. These organisations are under strict obligation to keep your personal information private, and will only ever use your information for the above purposes.

We do not pass on any personal information to any other Third Party other than those institutions and reasons mentioned above.

We may also use this information for market research, analysis and developing statistics to get an understanding of business performance and our customer profile to see how we can better serve our customers and improve business performance.

We may use information for management and auditing of our business operation including accounting.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.


What information do we collect?

When you use the Robert Harrop Designs Ltd website we collect certain personally-identifiable information, this will depend on what part of the website you are using, such as:

When you make a purchase we will collect personal information such as your email address, name, telephone number and address.

If you register for the Robert Harrop Designs Ltd Email Marketing Newsletter we will collect your email address and use this to notify you of new products, special offers and relevant service information. You can ‘opt out’ at any time by simply clicking on the unsubscribe link that can be found at the bottom of all emails.

If you register for the Robert Harrop Designs Ltd Friends of Harrop we will collect your email address, name and address and use this to provide you with the benefits attributed to the Friends of Harrop registration. At the point of registration you have the option to ‘opt in’ to our Email Marketing Newsletter, signifying your consent to allow us to notify you of new products, special offers and relevant service information. You can ‘opt out’ at any time by simply clicking on the unsubscribe link that can be found at the bottom of all emails.

We use marketing data which that is obtained through your interactions with our website and marketing communication such as email where we collect information such as whether you open the email or click on the links.

In common practice with most other websites, our servers automatically record the page requests made when you visit our sites. These “server logs” typically include your web request, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. Our websites also use cookies to track how many individual unique users we have and how often they visit the Robert Harrop Designs Ltd website. We use third party companies for this service such as Google Analytics provided by Google. For more information on how we use cookies please view our Cookie Policy below.


What do we do with the information we collect?

All of the personal information that we collect will be stored on secure servers, and treated as completely confidential. Your data is used for a variety of reasons such as:

Using your personal details to process your order or provide order status updates, and to respond to your customer service queries.

We use this information to help us with the general running of the website, make improvements, fix technical issues, personalise your experience based on your purchase history, and to speed up future visits such as log in and saved items in the basket.

We may pass your personal information to third parties only to help us to process your order. That information is only given to those third parties for that limited purpose. This includes Sagepay Payment Gateway and Worldpay Merchant Services, where information is needed to verify and authorise your payment for purchases made on this website, and the distribution institutions of TNT, DPD, UK Mail and Royal Mail that need information to process and deliver your order. These organisations are under strict obligation to keep your personal information private, and will only ever use your information for the above purposes.

We do not pass on any personal information to any other Third Party other than those institutions and reasons mentioned above.

We may also use this information for market research, analysis and developing statistics to get an understanding of business performance and our customer profile to see how we can better serve our customers and improve business performance.

We may use information for management and auditing of our business operation including accounting.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.


How we approach Data Security?

Robert Harrop Designs Ltd respects the privacy of its customers and is committed to complying with all laws relating to the protection of personal data. All of the personal information that we collect will be stored on secure servers, and treated as completely confidential.

To prevent unauthorised access to your data, we follow the appropriate security procedures in the storage and disclosure of personal information which you have given to us.

You can help preserve your privacy by ensuring that your password that you use to access password protect areas contains a mixture of lower and upper case letters, along with numbers. You should never share your password with anyone else, and always log out of your account if you are using a public computer.

We only accept transactions through web browsers that allow communication through Secure Socket Layer (SSL) technology, so that your order is processed on a secure connection. Credit card details are processed through our merchant service providers, where your credit card information is encrypted so that it remains protected and private as it is processed through the internet.

By using the Robert Harrop Designs Ltd website you acknowledge and agree that:

By registering and using our website and any services/products offered via our website, certain personal information about you will be captured electronically or otherwise and transmitted to Robert Harrop Designs Ltd, and potentially to any third parties as set out in this Privacy Policy

By using our website, you expressly agree to the collection and use of your personal information as set out above for the purposes set out in this Privacy Policy.

If you do not want to accept cookies you will be unable to use some of this website’s features, as they depend technically on the use of cookie technology. Please visit our Cookie policy to find out more information on cookies and how to manage your cookie preferences.

You consent to Robert Harrop Designs Ltd contacting you in the ways outlined in this privacy policy, whether by telephone, email or in writing, and you confirm that you do not and will not consider any of this contact as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

If you do not want us to use your personal data for marketing purposes please ensure that you untick/tick the relevant boxes situated in the account creation and purchasing process. If at any time you have given permission for us to use your data for marketing purposes and you would like to revoke this permission, you can unsubscribe at any time by clicking on the unsubscribe link in any Robert Harrop Designs Ltd marketing emails, in your account settings or by contacting by writing to Robert Harrop Designs Ltd., Coalport House, Lamledge Lane, Shifnal, Shropshire, TF11 8SD or by email CLICK HERE.


How long do we retain your personal information?

Unless we advise otherwise, we will hold your personal information based on the following criteria:

A reasonable business need exists such as managing our relationship with you, managing our operations and performing analysis and auditory tasks.

We continue to provide purchased goods or services to you such as our email Newsletter or Friends of Harrop benefits unless we are instructed otherwise.

Our data retention periods are in line with legal and regulatory requirements/guidance.


What are your rights under data protection laws?

All individuals have rights under the data protection laws, some of which do not apply in all cases. Should you wish to exercise these rights, we will explain after the point of contact on whether they can be used or not.

 As an individual you have:

1) The right to be informed about the processing of your personal information

2) The right to have your personal information corrected if it is inaccurate

3) The right to have incomplete personal information completed

4) The right to object to processing of your personal information

5) The right to restrict processing of your personal information

6) The right to have your personal information erased (the “right to be forgotten”)

7) The right to request access to your personal information and to obtain information about how we process it

8) The right to move, copy or transfer your personal information. The right or Data portability is effective from May 2018

9) Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk. You can contact us using the details below.


Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.


 Signing up to the Newsletter

By signing up to the Newsletter you are agreeing to receive marketing emails from the company ROBERT HARROP DESIGNS LTD part of the terms and conditions of which are that you are agreeing to NEVER report our marketing emails as SPAM / UNSOLICITED / NUISANCE emails and that you will use the UNSUBSCRIBE link located at the bottom of each of our emails if you wish to stop receiving them. Selecting the "Yes" radio button which is by default set to "No" on the Newsletter "Subscribe" section you knowingly agreeing to be placed on our marketing email we will however before placing your email address on such lists confirm that you are responsible for the email address entered on the form.


IMPORTANT NOTICE ABOUT COOKIES

On the 26th May 2011, new rules came into force regarding cookies. These rules require that cookies can only be placed on devices where the user has given their consent. This notice is designed to provide you with more information about how Robert Harrop Designs Ltd (the publisher of this website) uses cookies and adheres to these rules.


What are Cookies?

"Cookies" are small pieces of information that a website sends to your computer's hard drive while you are viewing a website.


How does Robert Harrop Designs use Cookies?

We use 'Session Cookies' which are necessary to run a shopping basket system.


Essential Cookies

These cookies are essential to the running of a Robert Harrop Designs Ltd website, such as Session cookies, which enable you to carry out some essential functions on Robert Harrop Designs Ltd website like maintaining login details for the session or a transaction. The Session cookies are not stored on your computer and will expire when you close your web browser session.


Persistent Cookies

Robert Harrop Designs Ltd do not use 'persistent cookies' and do not pass any information collected to any other parties.


Tracking / User Analysis Cookies

Our websites also use cookies to track how many individual unique users we have and how often they visit the Robert Harrop Designs Ltd website. We use 3rd party companies for this service such as Google Analytics provided by Google.


What to do if you want to control the use of Cookies?


You have the ability to accept or decline cookies using your web browser, but please be aware that for some parts of our websites to work you will need to accept cookies. Cookies can be removed or declined by changing your web browser settings. For more information please visit www.allaboutcookies.org. Please be aware that this is 3rd party website and as such Robert Harrop Designs accept no liability for the instructions given on this site.


How will Robert Harrop Designs comply with the Law change?

Robert Harrop Designs is working hard to implement the new rules and provide you with the ability to accept or decline cookies.

If you have any questions about this new law change, please contact us by email CLICK HERE


How do I get in contact if I have any questions?

Should you have any questions relating to your data or the privacy policy below you can get in contact by writing to Robert Harrop Designs Ltd., Coalport House, Lamledge Lane, Shifnal, Shropshire, TF11 8SD or by email CLICK HERE.


This document was last updated on May 23, 2018